Frequently Asked Questions
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
2. How long does shipping take?
Shipping typically takes 7-15 business days, depending on your location. Once your order is shipped, you will receive a tracking number to monitor its progress.
3. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary depending on your location.
4. Can I return or exchange a product?
Yes, we offer a 30-day return and exchange policy for unused and unopened items. Please contact our support team to initiate a return.
5. How can I track my order?
After your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website or the carrier's website.
6. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately with a photo of the issue, and we will arrange a replacement or refund.
7. How can I contact customer support?
You can reach our customer support team via email at contact@otpri or by using the contact form on our website.
8. Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Subscribe to our newsletter to stay updated on our latest offers.
9. Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placing them. Contact us as soon as possible to make changes.
10. Are your products safe and of high quality?
Yes, we ensure all our products meet strict quality standards to provide the best for our customers.